Discover more in our FAQ
Burning questions or comments? Don't hold back: Reach out and say hi!
Support hours: Monday-Friday, 7am-3pm
Do you test your products on animals?
Do you test your products on animals?
The simple answer is no! All of our collections are 100% cruelty-free and primarily handcrafted.
We take pride in sourcing 70% of our ingredients from East Africa, a region known for its fertile lands and rich natural resources. Our goal is to further expand our ingredient sourcing globally, to ensure we support a wider range of skincare and hair concerns, providing effective, natural solutions for our customers.
How long does shipping take?
How long does shipping take?
Shipping usually takes 3-7 business days, depending on your location. Expedited shipping options are available for faster delivery.
Contact us for any specific shipping inquiries.
Do you offer any discounts?
Do you offer any discounts?
Yes! As a token of our appreciation, we’re offering our first 100 subscribers 10% off on their first order. But that’s not all—stay tuned for regular gifts and promotions throughout the year. Plus, to make your experience even more special, you’ll receive a mystery gift on your birthday and again with your third order.
Keep an eye out for exciting surprises!
What payment method do you accept?
What payment method do you accept?
We offer a range of payment methods to make your checkout process smooth and secure. You
can pay using credit/debit cards, PayPal, ApplePay, or Google Pay—all designed to ensure your information is protected while providing a hassle-free experience.
Do you ship internationally?
Do you ship internationally?
Fill in the text content of the collapsible item here. You can provide details and explanation for the question here.
What are the benefits of using niacinamide for my skin?
What are the benefits of using niacinamide for my skin?
Niacinamide helps reduce the appearance of pores, regulates oil production, reduces redness, and improves skin texture. It’s suitable for all skin types, especially acne-prone skin.
Can I use niacinamide serum daily?
Yes, niacinamide serums are gentle enough for daily use and can be applied both in the morning and evening.
How does rosehip oil help with acne scars?
How does rosehip oil help with acne scars?
Rosehip oil contains vitamins A and C, which help regenerate skin cells and reduce the appearance of scars and hyperpigmentation.
Is rosehip oil suitable for oily skin?
Yes, rosehip oil is non-comedogenic and helps balance oil production, making it ideal for oily and acne-prone skin.
How often should I use clarifying shampoo?
How often should I use clarifying shampoo?
Use a clarifying shampoo once a week or every two weeks to remove product buildup and deeply cleanse the scalp.
Can clarifying shampoo be used on color-treated hair?
Clarifying shampoos can strip color, so use with caution on color-treated hair and follow with a moisturising conditioner.
What are the benefits of Goat milk bar soap?
What are the benefits of Goat milk bar soap?
Goat milk soap is highly moisturising, rich in vitamins, and ideal for sensitive skin, eczema, and dry skin.
Is goat milk soap good for acne?
Yes, goat milk contains lactic acid, which gently exfoliates the skin, helping to prevent acne while keeping the skin hydrated.
Is the Goat Milk Bar soap safe for babies?
Is the Goat Milk Bar soap safe for babies?
Yes, babies can generally use goat milk soap, as it’s known for being gentle and hydrating for sensitive skin. The natural ingredients like shea butter, olive pomace oil, and goat milk are typically safe for delicate skin, and they provide nourishment and moisture. Honey and castor oil also offer gentle, soothing benefits.
However, the inclusion of sodium hydroxide (lye), which is neutralized during the soap-making process, can make it important to ensure that the soap is properly cured and pH-balanced to avoid irritation. For babies, it’s always a good idea to patch-test the soap on a small area of skin or consult with a pediatrician, especially for newborns or those with very sensitive skin.
How does shea butter soap benefit dry skin?
How does shea butter soap benefit dry skin?
Shea butter is rich in vitamins A and E, deeply moisturizing and nourishing the skin, making it ideal for dry, flaky skin.
Can shea butter soap be used on the face?
Yes, it is gentle and moisturizing enough to be used on both the face and body.
How does salicylic acid soap help with acne?
How does salicylic acid soap help with acne?
Salicylic acid penetrates deep into pores, exfoliating dead skin cells and unclogging pores, making it highly effective for treating acne.
How often should I use salicylic acid soap?
Use salicylic soap once daily if you have acne-prone skin, but reduce usage if irritation occurs.
How does Turmeric Bar Soap help with acne?
How does Turmeric Bar Soap help with acne?
Turmeric has natural anti-inflammatory and antibacterial properties that can help reduce acne and calm irritated skin.
However, results may vary depending on individual skin types, so it's a good idea to patch-test or consult with a dermatologist before using it as part of your acne routine.
Can I use turmeric soap every day?
Yes, turmeric and honey soap is gentle enough for daily use and helps brighten the skin while controlling breakouts.
Can the Turmeric Bar Soap be used for all skin types?
Can the Turmeric Bar Soap be used for all skin types?
Yes, the Turmeric & Honey Bar Soap can generally be used for all skin types. Turmeric is known for its anti-inflammatory and brightening properties, making it great for soothing sensitive or acne-prone skin. Honey is a natural humectant, which helps retain moisture, making the soap gentle enough for dry skin as well.
However, if you have particularly sensitive skin or specific allergies, it's always a good idea to patch-test the product first to ensure it works well for you.
What skin types can use Qasil powder?
What skin types can use Qasil powder?
Qasil powder is gentle and suitable for all skin types, especially acne-prone and sensitive skin. It can help with cleansing, exfoliation, and brightening.
How often should I use the Qasil foaming cleanser?
The Qasil foaming cleanser can be used daily, while Qasil powder is recommended 2-3 times a week for exfoliation.
How many days should I leave chebe powder on my hair?
How many days should I leave chebe powder on my hair?
Apply chebe powder over the hair. Rotate between those two steps until braid is fully coated. Then 2-3 days later, you can take your braids and wash as usual (or prepoo). Repeat chebe treatments every 6-8 weeks.
Does chebe powder grow hair faster?
Does chebe powder grow hair faster?
Whilst chebe doesn't grow hair, it acts as a shield against hair breakage and damage, which helps with retaining hair length.
Does chebe powder work on straight hair?
Does chebe powder work on straight hair?
Chebe hair grease can be used on a variety of hair types, from curly to straight, and everything in between. Whether you're embracing your natural curls or maintaining a sleek look, helping you achieve the vibrant, healthy hair you've always desired
Can I use chebe powder everyday?
Can I use chebe powder everyday?
Traditionally, Chebe powder is applied to the hair two to three times a week, but it can be used more frequently depending on personal preference. Regular application helps moisturize, strengthen, and prevent breakage in the hair, especially for those with dry or brittle hair. The key is to find a frequency that works for your hair type and lifestyle.
What's the best way to preserve Chebe butter?
What's the best way to preserve Chebe butter?
To preserve Chebe butter effectively, store it in a cool, dry place away from direct sunlight. Make sure the container is tightly sealed to prevent air exposure, which can lead to oxidation or spoilage over time. If the environment is particularly warm, you can store the Chebe butter in the refrigerator to maintain its consistency and freshness. Always use clean hands or utensils when handling the butter to avoid contamination.